Technical Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱219,000 - ₱308,000
Job Title: Remote Technical Support Representative

We are seeking a skilled and dedicated individual to fill the role of Remote Technical Support Representative. As a member of our team, you will be responsible for providing exceptional technical support to customers via phone, chat, or email.

Job Description:

The ideal candidate will have a strong command of the English language, excellent interpersonal skills, and the ability to multitask and self-manage effectively. In addition, they should possess basic proficiency in Microsoft Office and familiarity with Windows operating systems.

You will be expected to respond to inbound technical support requests, diagnose and troubleshoot hardware, software, and network issues, guide customers through step-by-step solutions, and escalate complex issues when necessary. You will also be required to document all customer interactions accurately in the system and maintain up-to-date knowledge of products, services, and support procedures.

To be successful in this role, you must be able to work independently with minimal supervision, have excellent problem-solving skills, and be able to meet performance metrics including resolution time, customer satisfaction, and attendance.

Requirements / Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits & Perks:
  • HMO Coverage plus a dependent
  • Dental coverage and in-house dental assistance
  • Meal during training; allowances for rice, clothing, laundry and meals
  • Career growth and learning opportunities
  • Employee shuttle services; company retreats and off-site events
  • Recognition, incentives, and opportunities for promotion
Other Information:
  • All employees are treated with dignity and respect. We are an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
  • The job description is not a contract and may be revised at any time.

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