B2B Customer Success Professional

2 days ago


Baguio City, Cordillera, Philippines beBeeCustomerSuccess Full time ₱700,000 - ₱1,100,000
B2B Customer Success Lead

We are looking for a skilled B2B Customer Success Lead to join our team. The ideal candidate will have experience in managing customer relationships and driving growth through customer success.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and retention
  • Manage a high volume of customer interactions via phone and email
  • Conduct regular health checks and capture the Voice of the Customer
  • Build product knowledge to handle questions, objections, and customer concerns
  • Collaborate with cross-functional teams to deliver a superior customer experience
Requirements:
  • At least 1 year of experience in customer-facing roles
  • Proven track record of achieving sales quotas or growth targets
  • Experience with Salesforce or similar CRM a plus
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
Benefits:
  • Potential for career advancement
  • Ongoing training and development opportunities
  • Competitive compensation package

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