Director of Customer Value

3 days ago


Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000
Job Overview:

The primary objective of the Client Growth Manager is to ensure maximum value delivery to clients through strategic relationships and customer-centric initiatives.

This role demands a strong problem-solving mindset and data-driven approach to transform client challenges into success stories and drive business growth through exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain long-term relationships with clients and account managers.
  • Review customer accounts, performance metrics, and goals to identify opportunities for growth and improvement.
  • Oversee the onboarding process for new customers, providing comprehensive support and guidance.
  • Act as the voice of the customer internally, advocating for their needs and preferences.
  • Collaborate with cross-functional teams to gather customer feedback and implement improvements.
Measuring Success:
  • Client Retention Rate: Maintaining and enhancing client satisfaction and continuity.
  • Net Revenue Retention (NRR): Growing revenue from existing accounts through strategic upsells and expansions.
  • Customer Satisfaction Scores (CSAT/NPS): Achieving and maintaining high levels of positive client feedback.
Requirements:
  • Proven experience in account management, relationship building, or customer success within the B2B realm.
  • Adept at fostering and managing strategic relationships with US-based B2B clients, preferably within business consultancy or recruitment sectors.
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences.
  • Self-motivated, results-driven attitude towards customer growth and success.


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