Technical Mobile Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeMobileSupportEngineer Full time $114,100 - $204,400

As a Senior Technical Support Engineer, Mobile, you will be the first point of contact for customers experiencing issues with our iOS and Android SDKs. Your technical expertise and ability to troubleshoot complex problems will make you an invaluable asset to our team.

This role requires strong knowledge of mobile development and debugging, as well as experience supporting or integrating mobile SDKs in production environments. You will work closely with engineering teams to reproduce, debug, and escalate mobile-specific issues.

The ideal candidate will have a strong track record of solving complex technical issues in mobile development or developer support environments. They will be able to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.

You will also be responsible for building tooling and automation to streamline mobile debugging and improve developer workflows. Additionally, you will use AI and internal tools to create self-service support experiences for routine SDK-related issues.

Requirements:
  • A strong track record of solving complex technical issues in mobile development or developer support environments
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior
  • Experience supporting or integrating mobile SDKs in production environments
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes

We are looking for a highly skilled and experienced individual who is passionate about providing exceptional customer support and technical expertise. If you are a motivated and results-driven professional, we encourage you to apply for this exciting opportunity.

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