
Customer Service Representative
2 days ago
As a Service Recovery Specialist, you will play a crucial role in evaluating, resolving, and managing formal customer complaint cases assigned to the Service Recovery Unit.
This is an exciting opportunity to join our team as we continue to deliver exceptional customer service and experience.
About You- You have at least 3 years of relevant experience in customer service, complaints handling, or fraud management.
- You are proficient in MS Office applications and possess excellent interpersonal and coordination skills.
We value teamwork, integrity, and a commitment to delivering results. If this sounds like the perfect opportunity for you, please read on to learn more about the job requirements and responsibilities below.
Key Responsibilities- Evaluate and resolve formal customer complaint cases in accordance with internal customer complaints handling guidelines and other relevant policies and procedures.
- Ensure that complaints process, case disposition, and resolution are properly communicated and liaised with complainants/customers and other affected parties.
- Coordinate with relevant staff during procedures related to processing approved customer case resolutions.
- Analytical and problem-solving skills.
- Conflict resolution and negotiation skills.
- Good verbal and written communication skills.
Join us and take your career to the next level
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