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Client Service Management Professional

1 week ago

Manila, National Capital Region, Philippines Avaloq Full time

Avaloq: Orchestrating Financial Excellence

We're a leading provider of wealth management technology and services, empowering financial institutions worldwide to succeed. Our mission is to democratize access to wealth management, leveraging our passion for innovation and collaboration.

As a Service Desk Professional, you'll be part of our Business SaaS Service Desk team, responsible for end-to-end client support. You'll manage incoming calls, tickets, and emails, tracking issues through our ticketing tool and notifying clients accordingly.

Your Role in Client Success

  • Deliver exceptional first-level support, providing a single point of contact for clients.
  • Analyze customer requests, either resolving or assigning them to second-level support when necessary.
  • Record and track incidents, ensuring clients are informed throughout the process.
  • Manage client requests from initiation to closure, verifying satisfaction and quality.
  • Produce statistics and reports for clients and management, highlighting key performance indicators.

What We Offer

  • Opportunities for professional growth and development within a dynamic team.
  • A collaborative and supportive work environment that empowers your success.
  • Flexible working arrangements to maintain a healthy work-life balance.
  • Equal opportunities for all employees, regardless of background or identity.