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Client Services Leadership Professional

1 week ago

Manila, National Capital Region, Philippines Omeba Solution Inc. Full time

Omeba Solution Inc. is seeking a highly experienced Director of Client Services to lead our team in delivering exceptional client experiences.

Job Overview

  • The Director of Client Services will oversee the development and execution of comprehensive communications plans that align with client objectives, budgets, and timelines.
  • They will be responsible for building strong relationships with client decision-makers and facilitating resolution of any issues or challenges that may arise during projects.
  • This role requires a strategic thinker with excellent communication and interpersonal skills to serve as a thought partner to clients and identify opportunities for new business.

Key Responsibilities

  1. Serve as the primary point of contact for assigned clients, managing day-to-day communication and expectations.
  2. Develop and maintain strong relationships with client decision-makers to ensure mutual understanding of objectives, needs, and concerns.
  3. Oversee project progress and performance against established milestones, timelines, and budgets.
  4. Prepare accurate and timely reports on project status, results, and next steps for internal and external stakeholders.
  5. Conduct regular check-in calls and meetings with clients to proactively address concerns and identify new opportunities.

Requirements

  • Bachelor's degree in business, marketing, or related field.
  • 5+ years proven experience in a client services or account management role.
  • Proven ability to develop and maintain strong client relationships.
  • Excellent communication, presentation, and negotiation skills.
  • Strong project management and organizational skills.