Client Service Professional, Global Reach
6 days ago
As a Client Service Professional at Turnitin, you'll be part of a dynamic team dedicated to delivering exceptional support to our global clients. Your primary responsibility will be to respond to technical and non-technical customer queries via email and other channels.
You'll be responsible for triaging and resolving customer cases in a timely manner, ensuring high-quality service and support. You'll also maintain accurate records and documentation of customer interactions and resolutions, and collaborate with the Global support team to achieve shared goals and objectives.
About the Role:
- Provide exceptional client service and support to global clients.
- Respond to technical and non-technical customer queries via email and other channels.
- Triage and resolve customer cases in a timely manner, ensuring high-quality service and support.
- Maintain accurate records and documentation of customer interactions and resolutions.
Requirements:
- Bachelor's degree or a minimum of 2 years experience working in a customer support role.
- Excellent computer skills and familiarity with the Internet.
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
- Comfortable following set processes and not deviating from guidance provided.
- Proficient in Microsoft Office.
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.
- Familiarity with Learning Management Systems such as Blackboard, Moodle and Canvas.
- Familiarity with Zendesk.
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