Customer Support Director

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time $80,000 - $100,000
About This Role

We are seeking a seasoned professional to lead our customer support function, ensuring that we deliver exceptional service experience to our clients and partners. As a Customer Support Director, you will oversee the development and implementation of customer service policies, procedures, and standards that align with our business goals and customer expectations.

Key Responsibilities:
  • Develop and implement customer service strategies to drive quality support experiences
  • Lead and manage cross-functional teams to resolve customer pain points and improve our platform experience
  • Collaborate with Product, Engineering, Sales, and Operations teams to enhance feature development and usability
  • Monitor and analyze customer service metrics to identify areas for improvement and drive team performance
  • Handle escalated customer issues and complaints with professionalism and urgency

Requirements:

To be successful in this role, you will need:
  • A minimum of 6 years of experience in customer service, including at least 2 years in a managerial or team lead role
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies
  • Previous experience in the insurance or InsurTech space is a strong advantage
  • Proven track record of leading and scaling customer service operations in a fast-paced environment
  • Proficiency with customer support platforms and CRM systems
  • Exceptional problem-solving skills and a proactive approach to resolving customer challenges

What We Offer:

As a valued member of our team, you can expect:
  • Fully remote work arrangement
  • Flexible leave policy
  • Competitive remuneration package
  • Performance bonus
  • Stock options after 6 months
  • Remote work allowance

About Us:

Our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C, working with top insurance enterprise clients worldwide.

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