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Technical Support Team Lead

2 weeks ago

Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

Overview: As an Operations Supervisor at Neksjob Philippines, you will play a key role in managing our customer service team and driving continuous improvements in daily operations.

The ideal candidate will have a strong background in customer service operations, proven experience in team management and leadership, excellent communication, problem-solving, and decision-making skills.

This role requires the ability to work on shifting schedules, mostly night shifts, and to act as a liaison between customers, production, and distribution teams.

Key Responsibilities:

  • Supervise customer service across call centers, online chat, and text support
  • Oversee operations in distribution centers and walk-in service facilities
  • Act as the liaison between customers, production, and distribution teams
  • Provide both technical and non-technical support to customers
  • Mentor and guide a team of customer service professionals

Requirements:

  • Strong background in customer service operations
  • Proven experience in team management and leadership
  • Excellent communication, problem-solving, and decision-making skills
  • Ability to work on shifting schedules, mostly night shifts