Gain Practical Experience in Technical Support
1 week ago
As a Technical Support Trainee, you will gain hands-on experience in delivering technical assistance to clients. This role is designed for students who are passionate about technology and customer service.
This opportunity allows you to apply your classroom knowledge in a real-world setting and develop essential skills for a future career in technical support.
Responsibilities- Diagnose and resolve technical issues reported by clients via various channels, such as email, chat, and phone.
- Collaborate with senior support staff to understand and troubleshoot complex software and hardware problems.
- Assist clients in navigating our products, providing clear instructions and guidance.
- Document and maintain detailed records of customer interactions, technical issues, and resolutions.
- Participate in training sessions to enhance your technical skills and product knowledge.
- Contribute to the development of support resources, such as knowledge base articles and troubleshooting guides.
- Develop effective communication skills to deliver technical information to both technical and non-technical clients.
- Currently enrolled in a college or university pursuing a degree in Computer Science, Information Technology, or a related field.
- A strong interest in technology and a desire to learn about software and hardware troubleshooting.
- Loves solving problems and is an analytical person.
- Effective communication skills, both written and verbal.
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