Dental Practice Support Specialist
7 days ago
The Treatment Coordinator will play a pivotal role in ensuring seamless patient care and coordination. This remote position requires exceptional organizational skills, clear communication, and a patient-focused approach to manage treatment plans and provide administrative support.
Key Responsibilities:- Schedule and coordinate treatment appointments and follow-up visits, optimizing the use of office resources and workflow.
- Clearly communicate treatment details to patients, addressing any questions or concerns and providing timely updates.
- Serve as the main point of contact for patients regarding their treatment plans and procedures, maintaining open lines of communication.
- Provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.
- Address patient inquiries and concerns promptly and professionally through phone, email, or online chat, demonstrating empathy and understanding.
- Manage and update patient appointment schedules, ensuring timely and efficient treatment progression and minimizing wait times.
- Confirm appointments and assist with rescheduling or cancellations as needed, maintaining flexibility and adaptability.
- Coordinate with dental professionals to ensure smooth workflow and availability, promoting teamwork and collaboration.
- Maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems, ensuring accuracy and compliance with regulations.
- Ensure compliance with patient privacy regulations and maintain confidentiality of patient information, upholding the highest standards of professionalism and ethics.
- Verify patient insurance coverage, benefits, and pre-authorizations for treatments, ensuring seamless billing and payment processing.
- Assist patients with understanding their financial obligations, providing clear and transparent information.
- Work with billing departments to ensure accurate and timely processing of insurance claims and patient payments, promoting efficient and effective revenue cycle management.
Maintain professionalism and empathy in all patient interactions, demonstrating excellent communication skills and a patient-centric approach.
Collaborate with dental office staff and management remotely to ensure seamless workflow and exceptional patient care, fostering a culture of teamwork and cooperation.
Stay informed about industry regulations, insurance policies, and virtual office procedures through ongoing training and professional development opportunities, staying ahead of the curve and embracing innovation.
Adapt to new technologies, software tools, and virtual communication platforms to enhance efficiency and effectiveness in a remote work environment, embracing change and growth.
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