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Performance Metrics Coordinator

2 weeks ago

Manila, National Capital Region, Philippines TDCX Philippines Full time

We are seeking a Performance Metrics Coordinator to join our team at TDCX Philippines.

In this role, you will be responsible for analyzing and interpreting complex data sets to inform business decisions and drive growth.

You will work closely with our management team to develop and implement strategies for improving operational efficiency, reducing costs, and enhancing customer satisfaction.

In this role, you will have the opportunity to work on a wide range of projects, from data analysis and reporting to process improvement and change management.

You will also be responsible for ensuring that all reports originating from the department are accurate and reliable.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

If you have a passion for data-driven decision making and a talent for driving business results, we encourage you to apply for this exciting opportunity.

  • Candidate must possess at least two (2) years' college tenure
  • At least 2 years of Customer Service is required, preferably in the BPO field
  • Intermediate level of experience with Google Sheets and MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.)
  • Good verbal, written, analytical and interpersonal communication skills
  • Must be willing to work a flexible schedule, including nights, weekends, & holidays