Performance Metrics Specialist

5 days ago


Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

About Us

HelloConnect, Inc. is a rapidly growing company specializing in customer experience management. As a subsidiary of HelloFresh, we draw upon our parent company's expertise to deliver scalable, effective solutions that drive business growth and efficiency. Based in Manila, Philippines, our team is dedicated to empowering companies to unlock their full potential through data-driven insights and cutting-edge technology.

HelloFresh is a global leader in meal kit and grocery delivery, committed to providing high-quality, convenient, and sustainable meal solutions. Our dedication to innovation and customer satisfaction fuels our continued success, driving us to push the boundaries of what's possible in the world of food delivery.

Key Responsibilities:

We are seeking a talented Business Intelligence (BI) Engineer to join our Global Customer Experience (GCX) team. The ideal candidate will possess a strong analytical background, excellent communication skills, and a passion for data analysis. As a key member of our BI team, you will be responsible for designing, developing, and maintaining our Business Intelligence ecosystem, ensuring seamless integration with our existing systems.

  • Collaborate with the GCX BI team to create data visualizations that reveal trends in key performance indicators, including interaction volumes, customer experience, operational performance, quality, forecast accuracy, Workforce Management measures, and financial performance.
  • Design and implement the BI ecosystem, incorporating ETL, data models, queries, data warehouse, and database storage.
  • Turn raw data into actionable insights, delivering weekly performance reporting decks, conducting QA and audit checks, performing deep-dives, and analyzing ad-hoc requests.
  • Identify and resolve bugs or data issues impacting the BI environment, ensuring timely and efficient problem-solving.


  • Manila, National Capital Region, Philippines Stefanini Philippines, Inc. Full time

    Job SummaryWe are seeking a Performance Metrics Coordinator to join our team at Stefanini Philippines, Inc. In this role, you will be responsible for developing and maintaining performance metrics, analyzing data to identify trends and areas for improvement, and providing insights to support business decision-making.Key ResponsibilitiesDevelop and maintain...


  • Manila, National Capital Region, Philippines Chevron Full time

    Chevron is seeking a skilled Reporting and Analytics Specialist to join our team. As a Reporting and Analytics Specialist, you will be responsible for designing, developing, and maintaining dashboards and reports to provide insights into various organizational metrics.The ideal candidate will have a strong background in business intelligence and report...


  • Manila, National Capital Region, Philippines Epicurean Partners Exchange Inc. Full time

    About UsEpicurean Partners Exchange Inc. is a leading marketing and communications agency specializing in the food and beverage industry, based in Makati City Metro Manila.We work with a diverse range of clients, from global food brands to local artisanal producers, to help them reach and engage their target audiences. Our mission is to create innovative and...


  • Manila, National Capital Region, Philippines William Hill PLC Full time

    About the Position:We're looking for a Performance Metrics Coordinator to join our team. In this role, you'll be responsible for creating relevant presentation decks for stakeholders, providing reporting analytics, identifying areas for improvement, and partnering with other WFM roles to recommend resolutions to identified areas for improvement. This is an...


  • Manila, National Capital Region, Philippines Motion Metrics Full time

    About UsMotion Metrics is committed to delivering exceptional support to our customers worldwide. As a System Maintenance Specialist, you will join a cohesive remote support team where your expertise will be key to our success.Job Description:System Performance: Monitor and maintain the optimal performance of Motion Metrics systems installed at customer...


  • Manila, National Capital Region, Philippines Motion Metrics Full time

    Key Areas of FocusAs a Remote Operations Associate at Motion Metrics, you will focus on several key areas:System Performance: Monitor and maintain the optimal performance of Motion Metrics systems installed at customer sites.Communication and Collaboration: Effectively communicate with customers, support teams, and other departments to address issues and...


  • Manila, National Capital Region, Philippines M&C Saatchi Performance Full time

    We're looking for a skilled Media Executive to join our fast-growing team in the Philippines. As a key member of our team, you'll be responsible for planning and executing performance campaigns on digital media. If you have prior experience working with mobile media, we'd love to hear from you!About the RoleIn this role, you'll work closely with senior...


  • Manila, National Capital Region, Philippines Token Metrics Inc Full time

    ResponsibilitiesCrypto Operations Manager required to oversee daily operations of Token Metrics' platform, focusing on efficiency, performance, and compliance. Key tasks include:Process development and implementation to drive operational excellence.Metric analysis to ensure operational success.Collaboration with cross-functional teams for continuous...


  • Manila, National Capital Region, Philippines Equinix Full time

    Promote a culture of continuous learning and improvement within Equinix's HR Services department.About This JobThe Training Quality and Metrics Specialist will play a crucial role in enhancing the effectiveness of HR services through the development and delivery of training programs, quality assurance, and metrics analysis.Collaborate with HR teams and...


  • Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Job Description:As a Process Excellence Associate, you will play a key role in driving business outcomes through process improvements and data analysis.You will work closely with cross-functional teams to identify areas for improvement and develop solutions that drive efficiency and effectiveness.Responsibilities include:Analyzing business operations and...


  • Manila, National Capital Region, Philippines Motion Metrics Full time

    Why Join UsMotion Metrics offers a unique opportunity to work in a dynamic and supportive environment. As a Help Desk Professional, you will be part of a cohesive team where your expertise will be valued and recognized.Responsibilities:System Monitoring: Monitor and maintain the optimal performance of Motion Metrics systems installed at customer...

  • Help Desk Professional

    22 hours ago


    Manila, National Capital Region, Philippines Motion Metrics Full time

    Supporting Global SuccessAs a Technical Support Expert at Motion Metrics, you will play a pivotal role in ensuring the optimal performance of our systems installed at customer sites worldwide. Your expertise and timely interventions will be key to providing exceptional support to our customers globally.Key Responsibilities:System Monitoring: Responsible for...


  • Manila, National Capital Region, Philippines Shopee Full time

    We're looking for an experienced Vendor Performance Specialist to join our team at Shopee. As a key member of our Vendor Operations team, you'll play a crucial role in driving business growth through optimizing vendor performance.ResponsibilitiesAnalyze and evaluate vendor performance metrics, including sales growth, SKU efficiency, conversion rate, and...


  • Manila, National Capital Region, Philippines Token Metrics Inc Full time

    About the RoleToken Metrics Inc is seeking an experienced Cryptocurrency Operations Manager to oversee daily operations of our platform, enhancing efficiency and performance through process development and implementation.The ideal candidate should have extensive understanding and expertise with Crypto operations as well as Human Resource management....


  • Manila, National Capital Region, Philippines AIA Philippines Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...


  • Manila, National Capital Region, Philippines Equinix Full time

    We are seeking a highly skilled Training Quality and Metrics Specialist to join our HR team at Equinix. In this role, you will be responsible for designing, developing, and delivering training programs for HR Services team members, employees, and managers.You will identify training needs through assessments and feedback, ensuring training materials are...

  • Web3 HR Leader

    4 days ago


    Manila, National Capital Region, Philippines Token Metrics Inc Full time

    Job DescriptionCrypto Operations Manager at Token Metrics Inc responsible for driving operational excellence and ensuring compliance with industry regulations. Key responsibilities include:Developing and implementing processes to enhance efficiency and performance.Analyzing key metrics to measure operational success.Collaborating with cross-functional teams...


  • Manila, National Capital Region, Philippines Conduent Full time

    About the RoleWe are seeking an experienced Operations Performance Improvement Specialist to join our team. As a key member of our operations team, you will be responsible for analyzing operational metrics and customer satisfaction scores to identify trends and areas for improvement.Key Responsibilities:Review and analyze operational metric results and...


  • Manila, National Capital Region, Philippines Total Information Management Corp. Full time

    Operations Sales Specialist Role:We are looking for a highly motivated and experienced Operations Sales Specialist to join our team. As an Operations Sales Specialist, you will be responsible for analyzing sales processes, tracking performance metrics, and collaborating with various departments to ensure the effective execution of sales...


  • Manila, National Capital Region, Philippines PRIMELINE PRODUCTS PHILIPPINES INC. Full time

    At PRIMELINE PRODUCTS PHILIPPINES INC., we are committed to enhancing our training programs through data-driven insights. As a Performance Insights Specialist, you will play a crucial role in this endeavor by collecting, analyzing, and presenting performance data to optimize training processes and ensure continuous improvement.Responsibilities:Data Analysis:...