Performance Metrics Specialist
5 days ago
About Us
HelloConnect, Inc. is a rapidly growing company specializing in customer experience management. As a subsidiary of HelloFresh, we draw upon our parent company's expertise to deliver scalable, effective solutions that drive business growth and efficiency. Based in Manila, Philippines, our team is dedicated to empowering companies to unlock their full potential through data-driven insights and cutting-edge technology.
HelloFresh is a global leader in meal kit and grocery delivery, committed to providing high-quality, convenient, and sustainable meal solutions. Our dedication to innovation and customer satisfaction fuels our continued success, driving us to push the boundaries of what's possible in the world of food delivery.
Key Responsibilities:
We are seeking a talented Business Intelligence (BI) Engineer to join our Global Customer Experience (GCX) team. The ideal candidate will possess a strong analytical background, excellent communication skills, and a passion for data analysis. As a key member of our BI team, you will be responsible for designing, developing, and maintaining our Business Intelligence ecosystem, ensuring seamless integration with our existing systems.
- Collaborate with the GCX BI team to create data visualizations that reveal trends in key performance indicators, including interaction volumes, customer experience, operational performance, quality, forecast accuracy, Workforce Management measures, and financial performance.
- Design and implement the BI ecosystem, incorporating ETL, data models, queries, data warehouse, and database storage.
- Turn raw data into actionable insights, delivering weekly performance reporting decks, conducting QA and audit checks, performing deep-dives, and analyzing ad-hoc requests.
- Identify and resolve bugs or data issues impacting the BI environment, ensuring timely and efficient problem-solving.
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