Technical Support Expert
5 days ago
About Us
Motion Metrics is committed to delivering exceptional support to our customers worldwide. As a System Maintenance Specialist, you will join a cohesive remote support team where your expertise will be key to our success.
Job Description:
- System Performance: Monitor and maintain the optimal performance of Motion Metrics systems installed at customer sites.
- Communication: Effectively communicate with customers, support teams, and other departments to address issues and provide updates.
- Analysis and Reporting: Collect data from systems for performance analysis and identify areas for improvement or issues that require attention. Maintain detailed records of product data, tickets, and performance reports.
- Safety Culture: Demonstrate 100% commitment to our zero harm behaviors.
Requirements:
- Minimum two years of customer support experience in industrial environments.
- Proficiency in English with excellent written and spoken communication skills.
- Strong technical skills in networking, Office suite, Windows & Linux OS, and familiarity with databases, server tools, and cloud services.
- Ability to analyze technical documents, solve problems under pressure, and collaborate effectively in multidisciplinary teams.
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