Senior Business Development Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSuccess Full time $80,000 - $100,000
Job Description

We are seeking a seasoned professional to drive customer success and develop trust with clients. As an Enterprise Customer Success Manager, you will be responsible for understanding customer objectives, aligning expectations, and suggesting relevant services and products.

You will work closely with our growing Customer Success team, offering thoughtful interactions across our product portfolio, including infrastructure and applications.

This role requires strong presentation skills, experience improving internal processes, and delivering projects on time. A team player with ability to interact across departments and levels is essential.

Key Responsibilities
  • Onboard new customers, introducing products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identifying growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
  • Create campaigns targeting multiple customers via digital touchpoints.
Required Skills and Qualifications
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
Preferred Qualifications
  • Experience with Salesforce, Jira, CRMs is a plus.

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