Restaurant Director

3 days ago


Quezon City, National Capital Region, Philippines Datapad Holdings Corp. Full time

Job Summary:

We are seeking an experienced and skilled Restaurant Manager to oversee the daily operations of our Jollibee Shopwise Commonwealth location. As a key member of our team, you will be responsible for ensuring excellent customer service, smooth restaurant operations, and a memorable dining experience for every guest.

Key Responsibilities:

  1. Customer Service Excellence: Provide exceptional customer service and ensure that all guests have an enjoyable dining experience. Address guest inquiries, complaints, and special requests with professionalism and courtesy.
  2. Staff Leadership: Supervise, train, and motivate restaurant staff to provide top-tier service. Manage team schedules, conduct performance evaluations, and resolve any staffing issues.
  3. Operational Management: Oversee daily operations, including front and back-of-house coordination. Ensure the restaurant is clean, organized, and compliant with health and safety regulations.
  4. Inventory and Ordering: Monitor inventory levels, track supplies, and place orders as necessary to ensure stock levels are maintained. Manage food and beverage costs to maximize profitability.
  5. Financial Oversight: Assist with budgeting, cost control, and monitoring daily sales and revenue. Implement strategies to improve sales and optimize operational costs.
  6. Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional events, specials, and initiatives that drive traffic to the restaurant.
  7. Problem Solving: Resolve customer complaints, operational challenges, or staff issues in a timely and effective manner.
  8. Quality Control: Ensure food quality, cleanliness, and presentation are consistently up to standard. Work closely with kitchen staff to maintain consistency in food preparation and service.

Requirements:

  • Experience: Minimum of 1 to 2 years in a supervisory or management role in the restaurant or hospitality industry.
  • Leadership Skills: Strong leadership abilities to manage and motivate a diverse team.
  • Customer Service Expertise: Exceptional interpersonal skills to interact effectively with guests and resolve concerns or complaints professionally.
  • Communication: Excellent verbal and written communication skills.
  • Operational Knowledge: In-depth understanding of restaurant operations, including managing inventory, ordering supplies, and maintaining health and safety standards.


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