Restaurant Director
3 days ago
Job Summary:
We are seeking an experienced and skilled Restaurant Manager to oversee the daily operations of our Jollibee Shopwise Commonwealth location. As a key member of our team, you will be responsible for ensuring excellent customer service, smooth restaurant operations, and a memorable dining experience for every guest.
Key Responsibilities:
- Customer Service Excellence: Provide exceptional customer service and ensure that all guests have an enjoyable dining experience. Address guest inquiries, complaints, and special requests with professionalism and courtesy.
- Staff Leadership: Supervise, train, and motivate restaurant staff to provide top-tier service. Manage team schedules, conduct performance evaluations, and resolve any staffing issues.
- Operational Management: Oversee daily operations, including front and back-of-house coordination. Ensure the restaurant is clean, organized, and compliant with health and safety regulations.
- Inventory and Ordering: Monitor inventory levels, track supplies, and place orders as necessary to ensure stock levels are maintained. Manage food and beverage costs to maximize profitability.
- Financial Oversight: Assist with budgeting, cost control, and monitoring daily sales and revenue. Implement strategies to improve sales and optimize operational costs.
- Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional events, specials, and initiatives that drive traffic to the restaurant.
- Problem Solving: Resolve customer complaints, operational challenges, or staff issues in a timely and effective manner.
- Quality Control: Ensure food quality, cleanliness, and presentation are consistently up to standard. Work closely with kitchen staff to maintain consistency in food preparation and service.
Requirements:
- Experience: Minimum of 1 to 2 years in a supervisory or management role in the restaurant or hospitality industry.
- Leadership Skills: Strong leadership abilities to manage and motivate a diverse team.
- Customer Service Expertise: Exceptional interpersonal skills to interact effectively with guests and resolve concerns or complaints professionally.
- Communication: Excellent verbal and written communication skills.
- Operational Knowledge: In-depth understanding of restaurant operations, including managing inventory, ordering supplies, and maintaining health and safety standards.
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