
Enterprise Client Services Leader
1 day ago
We are seeking a skilled and experienced Client Operations Manager to lead our enterprise client services. The ideal candidate will have a strong background in operations management, client success, and account management.
Job Responsibilities:
- Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
- Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
- Proactively identify opportunities to support client growth, retention, and satisfaction.
Operational Leadership:
- Oversee service delivery across multiple teams, ensuring high performance and service quality.
- Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
- Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
Onboarding & Service Delivery:
- Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
- Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
- Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
Team Leadership:
- Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
- Foster cross-department collaboration to address client needs efficiently and effectively.
Compliance & Risk Management:
- Ensure adherence to service agreements and compliance standards to mitigate operational risks.
- Work closely with internal teams to maintain data security and operational integrity.
Requirements include a Bachelor's degree in Business Administration, Operations Management, or a related field, and 5+ years of experience in operations management, client success, or account management. You should have a proven track record of leading cross-functional teams and managing enterprise-level clients, as well as strong communication, negotiation, and relationship-building skills. Proficiency with CRM tools, project management platforms, and data reporting tools is also required.
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