Senior Customer Success Strategist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time $90,000 - $110,000
Job Description

We are seeking a senior customer success manager to assume a key role as a champion for our enterprise customers. This individual will think strategically and drive quantifiable value to our customers via our products and services.

Key Responsibilities
  • Develop joint customer success plans with customers, review and maintain these assets on a regular basis, and contribute to their improvement and evolution.
  • Conduct regular customer meetings and facilitate executive success reviews.
  • Partner with sales teams, services teams, and partners to ensure the success of Dayforce opportunities within the customer base.
  • Demonstrate strong customer management skills, commercial acumen, technical expertise, and business savvy combined with passion and strength for building executive-level customer relationships.
  • Analyze commercial data and make commercially sustainable recommendations.
  • Generate revenue from existing customer bases by recommending value-added services, participating in sales performance incentive programs, and developing account and territory plans.
  • Maintain high levels of customer retention rates based on strong customer satisfaction, ensuring customers are referenceable for new sales prospects.
Required Skills and Qualifications
  • 7+ years of experience in a customer-facing role or equivalent combination of education and related experience.
  • Foundational knowledge of customer success in SaaS industry, HR tech, or Payroll industry.
  • Ability to build relationships with multiple stakeholders across the business internally and externally.
  • Executive presence, confidence, and credibility.
  • Excellent communication skills in English, written and verbal.
  • Proficiency in using MS Office, Salesforce CRM, or similar tools.
  • Ability to manage multiple concurrent engagements and prioritize competing priorities.
Benefits

Dayforce is fueled by the diversity of its talented employees. We are an equal opportunity employer and consider all individuals unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

We focus on community impact, including volunteer days and charity, providing opportunities for you to thrive both in your career and personal life.

Notice

Fraudulent Recruiting: Be aware of fraudulent recruiting practices. Legitimate contacts will use @dayforce.com email addresses. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.

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