Technical Support Liaison

6 days ago


Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱420,000

Job Overview

As a key player in the SaaS industry, we are committed to providing exceptional support to our clients. This includes ensuring they have a seamless experience with our platform.

Key Responsibilities

  • Provide first-line support to customers via Intercom during night shifts.
  • Diagnose and troubleshoot technical issues related to our platform.
  • Guide customers through product features and functionalities to maximize their experience.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and feedback.

Qualifications

  • Proven experience in a technical support role, preferably within the SaaS industry.
  • Exceptional written English skills; ability to communicate clearly and concisely.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Familiarity with Intercom or similar customer support platforms is a plus.

Requirements

  • A reliable personal computer and stable internet connection.
  • Ability to work independently during night hours.
  • Eagerness to learn and adapt in a fast-paced environment.

What We Offer

  • A comprehensive one-month training program to ensure your success in the role.
  • The opportunity to work with a dynamic and supportive team.
  • A competitive compensation package.
  • Flexible remote work options.


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