Customer Experience Liaison

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerExperience Full time $4,800 - $12,000
Job Description

We are seeking a Customer Experience Liaison to play a pivotal role in ensuring customer satisfaction on both the client's Amazon Seller Central account and their website. As a key member of our team, you will be responsible for addressing customer inquiries, resolving issues, and providing assistance to ensure a seamless shopping experience for customers.

This is an exciting opportunity for a skilled and empathetic individual who can provide exceptional customer service, work collaboratively with cross-functional teams, and drive business growth through improved customer experiences.

Key Responsibilities
  • Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client's website.
  • Provide accurate information about products, orders, shipping, and returns.
  • Assist customers with navigating the client's website, placing orders, and resolving any technical issues they may encounter.
  • Collaborate with the sales and operations teams to address customer concerns and ensure the timely resolution of issues.
  • Maintain a high level of professionalism and empathy when interacting with customers to build trust and loyalty.
  • Monitor customer feedback and identify recurring issues to proactively address them.
  • Update customer records and communicate feedback or trends to the appropriate departments within the organization.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 2+ years of customer service experience.
  • Preferably experienced with customer service tools such as E-desk or similar platforms.
  • Excellent English communication skills, both written and verbal.
  • Strong customer service orientation with the ability to empathize and prioritize customer needs.
  • A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.
  • Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Proficiency in using email, chat, and other communication tools.
  • Ability to work independently and collaboratively within a remote team environment.
  • Must be available to engage through WhatsApp chat.
Benefits

This role offers:

  • A competitive salary range of $400 to $1000 per month, depending on experience and qualifications.
  • A remote work environment that allows for flexibility and work-life balance.
  • Working hours from 9 AM to 5 PM UK time.
How to Apply

If you meet the qualifications and are ready to take on this exciting challenge, we encourage you to apply We appreciate your interest in joining our team and look forward to meeting you.

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