Patient Liaison

Job Title: Healthcare Liaison

Role Description:

The role of a Healthcare Liaison involves addressing patient inquiries and concerns, understanding their needs by actively listening and interviewing them, and coordinating information among patients, family members, medical personnel, and administrative staff.

As a liaison, one must be familiar with facility policies and procedures, medical resources, and medical regulations to effectively support patient health care treatment.

• Answer incoming calls according to established procedure and departmental standards.
• Assist patients in resolving their queries and concerns.
• Collect patients' outstanding balances in a timely and professional manner.
• Support third-party entities, such as insurance providers, with questions regarding patients' accounts.
• Make outbound collection calls according to established procedure and departmental standards.
• Provide assistance to patients in their billing queries and concerns.
• Maintain confidentiality and adhere to HIPAA guidelines by safeguarding protected health information within the scope of the position's duties and responsibilities.
• Function as a team player and demonstrate support for department and company goals and policies.
• Ensure good attendance and punctuality, returning from breaks in a timely manner.
• Perform other related duties as assigned.

• Preferably a college graduate or at least two years of college education, with degrees and courses related to the medical field being advantageous.
• Strong written and verbal communication skills are essential.
• Ability to work effectively with minimal supervision and maintain confidentiality when dealing with sensitive information.
• Able to perform simple mathematical calculations and prioritize tasks efficiently.
• Detail-oriented and proficient in the use of email.
• Highly motivated self-starter with organizational skills, able to set priorities and meet deadlines.
• Dependable and reliable, with a strong sense of teamwork and commitment to department and company goals and policies.
• Must be flexible with scheduling requirements.
• At least one year of experience in a call center environment related to medical accounts and programs is desirable.

• This is a fully remote opportunity.
• We offer competitive benefits, including insurance and lifestyle rewards.
• Work alongside a passionate global team making an impactful difference in the healthcare industry.