Drive Revenue Growth as a Customer Success Expert

21 hours ago

Mabalacat, Central Luzon, Philippines beBeeAdvocate Full time ₱2,000,000 - ₱3,000,000

Unlock Your Potential as a Product Advocate

Apollo.io is revolutionizing the go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

The Role

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to our values-driven culture.

By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Responsibilities
  • Provide technical and product support in digital and voice channels.
  • Troubleshoot and resolve complex customer issues effectively.
  • Stay up-to-date on product changes, new features, and integrations.
  • Validate workflows with peers and identify patterns in customer feedback.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Skills and Qualifications
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Benefits

We offer a dynamic work environment, opportunities for growth, and a chance to make a real impact.

Collaborate with a team across departments to drive big wins and unlock your full potential.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role.

Join us in driving productivity for our customers and staying ahead of the curve in AI and automation.

About Us

We're an AI-native company built on a culture of continuous improvement.

We're driven by a shared mission: to help our customers unlock their full revenue potential.

We take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

Interested in building your career with us? Get future opportunities sent straight to your email.

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