Customer Success Advocate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time $55,000 - $70,000
Job Description

We are seeking a skilled professional to fill the position of Customer Success Advocate. This individual will provide support to our customers globally, handling inquiries and issues related to our software platform.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a remote environment. They should also be proficient in Google Suite and Microsoft Office software, as well as CRM tools such as Salesforce or Hubspot.

In this role, the Customer Success Advocate will be responsible for providing high-quality support to our customers, responding to their inquiries, and resolving any issues that may arise. They will also be expected to log support tickets, update and track the status within the ticketing system, and gather customer feedback on reported issues.

The Customer Success Advocate will work closely with internal teams to resolve customer-reported tickets and ensure consistent customer engagement and satisfaction. They will also assist with onboarding and training new customers and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices.

Responsibilities
  • Provide high-quality digital marketing support to our customers globally
  • Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom
  • Respond to customer inquiries about product details, technical support, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system
  • Gather customer feedback on reported issues. Liaise with the relevant departments for resolution
  • Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction
  • Assist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices
Required Skills and Qualifications

To be successful in this role, the ideal candidate will possess the following skills and qualifications:

  • Minimum of 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English. Fluent English is preferred
  • Excellent interpersonal skills; comfortable and proficient in customer interactions
  • Ability to uphold customer relationships, professionalism, and high ethical standards
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner
  • Ability to liaise with various internal teams to resolve customer-reported tickets
  • Advanced proficiency in relevant Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
  • Good time management and the ability to prioritize effectively
Benefits

This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience. The company values its employees and provides a competitive market rate based on qualifications and experience.

Others

We encourage you to apply if you resonate with this role and our company, even if you do not meet all the criteria. We value potential as much as experience and are eager to explore the unique ways you can contribute to our mutual success.

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