Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱300,000 - ₱450,000
Technical Support Role

As a Technical Support Representative, you will provide high-quality technical assistance and troubleshooting support to clients across various industries.

Responsibilities include responding to inbound technical support requests via phone, chat, or email, diagnosing and resolving hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex issues when necessary. The ideal candidate will possess strong proficiency in English, excellent communication skills, and the ability to work effectively in a remote environment.

  • Provide timely and effective technical support to clients
  • Diagnose and resolve hardware, software, and network issues
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
About the Company

As a leading provider of business process outsourcing solutions, we specialize in delivering tailored services to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from qualified candidates regardless of age, ancestry, color, gender identity or expression, genetic information, national origin, disability, or other protected characteristics.

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