Crew Travel Coordinator

4 days ago


Manila, National Capital Region, Philippines Carnival Corporation & plc Full time

**Job Description**

Carnival Corporation & plc is seeking a skilled Crew Travel Specialist to join its team in the Philippines.

The ideal candidate will possess strong knowledge of travel arrangements, including air, hotel, and ground transportation. They will ensure that all authorized travelers have confirmed reservations, accurately processed at the lowest possible cost.

Key Responsibilities:

  1. Verify reservations for accuracy and completeness, obtaining necessary approvals when costs exceed established guidelines.
  2. Provide exceptional customer service via phone and email, troubleshooting issues and resolving queries efficiently.
  3. Monitor queues, processing reservations and notifying stakeholders of airline schedule changes or disruptions.
  4. Ensure accurate ticketing and exchange procedures, applying administrative fees as required.
  5. Research and resolve travel-related issues, offering complete re-accommodations when necessary.
  6. Liaise with internal departments and travel vendors to facilitate smooth operations.

Requirements:

  • High School Diploma or GED.
  • Minimum 2 years of experience in travel agency or airline reservation center, preferably with Sabre expertise.
  • Detail-oriented with excellent analytical and organizational skills.
  • Superior written and verbal communication skills to handle sensitive issues professionally.
  • Ability to prioritize tasks, resolve issues independently, and work effectively under pressure.
  • Basic proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
  • Experience with Global Distribution Systems (GDS), preferably Sabre, making international and domestic reservations, faring, and ticketing.
  • Valid passport required; willingness to participate in on-call rotations and assist during irregular operations as needed.


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