Expert Customer Care Advocate

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱4,000,000
">Customer Support Role">

We are seeking a skilled Customer Support Specialist to join our team. As a vital member of our support staff, you will be responsible for providing exceptional customer service and ensuring the delivery of our mobile banking app's user experience.

This role is ideal for individuals who possess excellent problem-solving skills, strong communication abilities, and a passion for delivering top-notch customer care.

The successful candidate will have the opportunity to work in a dynamic environment, collaborating with various teams to drive product improvement and represent our brand in a professional manner.

">">Key Responsibilities:">
  • ">
  • Respond to customer inquiries via chat and email, offering guidance and support to ensure seamless user experience.">
  • Analyze customer feedback and report issues to enhance our product offerings.">
  • Collaborate with cross-functional teams to contribute to product development and growth.">
  • Establish trustful relationships with customers, representing our brand professionally.">
">">Requirements:">
  • ">
  • Demonstrated expertise in customer support or service, preferably in banking or financial services dealing with SMEs.">
  • Exceptional problem-solving and decision-making skills.">
  • Good observational skills for process and product improvement.">
  • Outstanding interpersonal and communication skills, including verbal and written proficiency in English.">
  • Ability to manage multiple tasks and thrive under pressure in a dynamic environment.">
  • Comprehensive knowledge of SME banking products, services, and processes.">
  • Ability to work within the CEST time zone, committing to 40 hours per week.">
">">About This Role">

This is an exciting opportunity for a talented individual to join our team and make a meaningful impact. If you are passionate about delivering exceptional customer experiences and have a keen interest in product development, we encourage you to apply.

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