Product Expert Customer Success Representative

2 weeks ago

Porac, Philippines beBeeSkill Full time ₱20,000 - ₱27,000
Product Advocate Role Overview

The Product Advocate role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

  • This pivotal role troubleshoots and resolves customer issues, optimizes support processes, and contributes to our values-driven culture.
Key Responsibilities
  • Technical Support: Handle customer inquiries in digital and voice channels to provide technical assistance.
  • Troubleshooting: Ask thoughtful questions to resolve customer issues, escalating complex problems effectively.
  • Knowledge Management: Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Feedback Analysis: Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Customer Education: Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Performance Metrics: Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

In this role, you will have the opportunity to make a significant impact on our customers' experience and contribute to our mission of providing exceptional support.

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