Senior Recovery Specialist

23 hours ago

Makati City, National Capital Region, Philippines beBeeAsset Full time ₱1,000,000 - ₱1,500,000
Job Overview

Our organization is dedicated to connecting people with the care, pharmacy benefits, and resources they need to feel their best. We are seeking a highly organized individual to support our Asset Recovery team in Collections by engaging with former employees and coordinating the recovery of company-owned assets.

Responsibilities
  • Support the Asset Recovery team in Collections by engaging with former employees and coordinating the recovery of company-owned assets in a timely and professional manner.
  • Initiate and manage communication via chat, phone, and email with former employees regarding the return of company-issued assets.
  • Track and document all outreach efforts, responses, and recovery status in internal systems.
  • Coordinate with logistics and courier partners to facilitate asset pickups and returns.
  • Escalate unresolved or sensitive cases to the appropriate internal stakeholders and escalation points of contact.
  • Maintain accurate records of recovered items and update asset inventory IT systems accordingly.
  • Collaborate with HR, IT, and Finance teams to ensure alignment of recovery processes and cost implications.
  • Adhere to company policies and maintain confidentiality and professionalism in all interactions.
Qualifications
  • Bachelor's degree or equivalent experience.
  • 1+ years of prior experience in customer service, collections calling profile, or asset recovery.
  • Solid communication and interpersonal skills.
  • Proven good English communication skills both oral and written including Chat.
  • Proven organized, self-motivated, and able to work independently.
  • Ability to handle sensitive conversations with professionalism and empathy.
  • Proficiency in MS Office tools and familiarity with asset tracking systems.
  • Tech-savvy; proficient in using apps like Grab, Lalamove, and other digital tools for operational support.
  • Solid negotiation skills, especially in vendor coordination and service arrangements.
  • Highly detail-oriented with a keen eye for accuracy and thoroughness.
  • Resourceful and proactive in solving problems and finding efficient solutions.
  • Possesses a pleasing personality and professional demeanor.
  • Friendly and approachable; able to build positive relationships with colleagues and partners.
Additional Information
  • This is a contractual role with a focus on timely execution and measurable outcomes.
  • Candidates must be available to start immediately or within a short notice period.

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