IT Technical Solutions Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeCareer Full time ₱6,000,000 - ₱8,000,000

Job Summary

We are seeking a skilled IT Support Specialist to join our team. This individual will provide technical assistance to employees, guests and head office staff, ensuring seamless service delivery.

  • Key Responsibilities:

    • Technical Support:

      • Diagnose and resolve technical issues promptly.

      • Utilize service management systems to log and track issues, service requests and complaints.

      • Escalate complex issues to internal teams when necessary.

    • Customer Service:

      • Respond to and resolve IT service incidents and customer complaints efficiently.

      • Maintain clear communication with end-users, franchisees and head office personnel.

    • Documentation:

      • Document solutions and communicate them to end-users in a clear manner.

      • Create user-friendly documentation and guides for end-users.

Required Skills and Qualifications

  • Proven experience in an IT support or helpdesk role.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Familiarity with service management systems.

Benefits

  • Comprehensive health insurance on your 16th day of employment.

  • Flexible leave credits which may be used for vacation, emergency and sick leaves.

  • Quarterly perks boxes for WFH staff.

  • Annual performance review with salary increase.

  • Company-provided PC/Laptop and fiber internet connection.

International Career Growth

Join us in creating a work environment that fosters growth and well-being.

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