Support Specialist Professional

4 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,400 - ₱3,300
Technical Support Expert

We're seeking a skilled professional to fill the role of Technical Support Specialist. As a Technical Support Specialist, you will provide expert support on our products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

Your Key Responsibilities:

  • Provide technical support on our products and services.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance our AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Stay up-to-date on our product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team, and department.

Requirements:

  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).

What Makes You Stand Out:

  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.

Our Offerings:

360 Growth: We provide limitless learning opportunities: training in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.

Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup.

Wellness Simplified: Your health comes first with sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.

Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives, and team-building experiences. Celebrate life's big moments with milestone gifts for weddings, new parenthood, and graduations.

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