Operations Director

2 days ago

Davao City, Davao, Philippines beBeeService Full time ₱800,000 - ₱1,500,000
Job Overview

The Operations Director oversees daily activities, assigning tasks and monitoring attendance. This role involves performance evaluations, training, and development of team members according to organizational policies and legal requirements.

Key Responsibilities:
  • Direct team leaders to provide high-quality services meeting client needs and supporting business goals while adhering to corporate guidelines.
  • Ensure optimal productivity and service levels are maintained at all times.
  • Develop strong relationships with clients and strive for continuous service quality improvement.
  • Foster top performance among team leads through development and growth opportunities.
  • Manage daily account activities and related issues.
  • Analyze data to identify areas for improvement and implement changes to enhance call centre performance.
  • Address performance, behavior, and attendance issues using established performance management techniques.
  • Ensure proper staffing and hiring practices are followed.
  • Possess Subject Matter Expertise and communicate process and client changes to direct reports in a timely manner.

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