AI-Powered Quality Assurance Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeQuality Full time ₱5,000 - ₱7,000

We are a pioneering organization driving innovation in AI-powered quality assurance.

We empower our customers with exceptional support experiences, leveraging cutting-edge technology to deliver world-class results.

The role of Quality Assurance Specialist is instrumental in shaping this vision, working at the forefront of innovative QA practices that redefine industry standards.

This pivotal position involves the evaluation and monitoring of support interactions, utilizing both traditional methods and AI-powered QA tools to drive continuous improvement.

Key responsibilities include coaching and mentoring team members, conducting in-depth analyses of performance data, and participating in calibration sessions to ensure consistent rating across various issue types.

A key aspect of this role is staying up-to-date with the latest advancements in AI and machine learning, ensuring seamless integration with existing platforms and systems.

Collaboration is essential, as we work closely with cross-functional teams to identify gaps and develop solutions that enhance performance and improve outcomes.

In return for your expertise, you will enjoy a dynamic work environment, opportunities for growth and professional development, and the satisfaction of making a meaningful impact on our customers' lives.

You will have the chance to work with a talented team of professionals who share your passion for excellence and your commitment to delivering outstanding results.

Our goal is to create a workplace culture that values creativity, innovation, and collaboration, where every individual can thrive and reach their full potential.

If you are a motivated and detail-oriented professional with a passion for quality assurance and a desire to make a real difference, we encourage you to apply for this exciting opportunity.

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 3 years of experience in quality assurance or customer experience analytics role in Tech or SaaS sector.
  • Experience with QA platforms with AI integrations (e.g. MaestroQA, Zendesk QA, Playvox, Observe.ai).
  • Knowledgeable with AI/ML model evaluation frameworks and benchmarks.
  • Comfortable interpreting AI outputs and tuning models in collaboration with technical teams.
  • Familiarity with fundamentals of AI/ML-driven tools such as speech/text analytics, sentiment detection, and interaction scoring.
  • Background in analyzing data of varying complexity; working knowledge of SQL is a plus.

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