Patient Support Professional

2 weeks ago

Manila, National Capital Region, Philippines beBeePatientCare Full time ₱3,000 - ₱4,500
Deliver Exceptional Patient Experience

As a key team member, you will be responsible for providing outstanding customer service and ensuring patients have an exceptional experience with our company.

  • Our organization is seeking a highly motivated and compassionate individual to join our team as a patient support professional. You will be the primary point of contact for patients, responding to enquiries via phone, email, online forms, and other marketing channels.
  • Your role will involve providing clear and empathetic information about our services, addressing questions and concerns with professionalism and precision.
  • You will also be responsible for managing incoming leads, conducting timely follow-ups to maximise engagement and conversion, and reactivating past patients through proactive outreach and communication.
Key Responsibilities:
  • Respond promptly and professionally to patient enquiries
  • Provide clear and compassionate information about our services
  • Manage incoming leads and conduct timely follow-ups
  • Reactivate past patients through proactive outreach and communication
  • Accurately record and update all interactions in our lead management and CRM systems
  • Track, analyse, and report on lead conversion rates and relevant performance metrics
  • Schedule initial consultations and follow-up appointments
  • Handle payment transactions and guide patients through payment options
  • Follow all procedures and internal systems with precision to ensure consistency and compliance
  • Maintain a disciplined and efficient approach to daily tasks and workflows

In return for your hard work and dedication, we offer a supportive and rewarding career experience that includes comprehensive benefits, training programmes for career development, engaging company outings, and a people-first culture where you're valued and supported.

To succeed in this role, you will need excellent verbal and written communication skills, a personable and empathetic approach, and the ability to balance warm patient interactions with timely task completion. You should also be highly self-motivated and capable of working independently and collaboratively as part of a small team.

We are proud to offer a range of benefits that support your overall well-being and career growth. These include:

  • Work from home opportunities
  • Monday to Friday 9:00 AM - 6:00 PM PHT (with adjustments for AU daylight saving time)
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

At our organization, we believe in the importance of putting our people first. We are a people-centric organization centered on success, and we are committed to creating a positive and supportive work environment that allows our team members to thrive.

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