Virtual Patient Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCare Full time $60,000 - $80,000
Job Description

This is a remote, contractor role where you'll play a vital part in supporting patients at the very beginning of their care journey.

The ideal candidate will have strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes.

About The Role

You'll be responsible for processing new patient referrals, verifying insurance eligibility, and keeping referral logs updated.

You'll also upload, track, and organize medical documents in the system, coordinate with patients, providers, and internal teams via phone, chat, and email, and handle faxes, tasks, and provider requests promptly and with precision.

Key Responsibilities
  • Process new patient referrals and ensure all documentation is accurate and complete.
  • Verify insurance eligibility and keep referral logs updated.
  • Upload, track, and organize medical documents in the system.
  • Coordinate with patients, providers, and internal teams via phone, chat, and email.
  • Handle faxes, tasks, and provider requests promptly and with precision.
Requirements

To be successful in this role, you'll need:

  • 2+ years of experience in insurance verification and authorization.
  • Strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes.
  • Excellent attention to detail, organization, and time management.
  • Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems.
  • Professional communication skills and the ability to remain calm under pressure.
Benefits

In this role, you'll enjoy:

  • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth.
  • Work in a dynamic and supportive team environment.

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