Patient Liaison Specialist

2 days ago

Manila, National Capital Region, Philippines beBeePatientLiaison Full time ₱3,095,000 - ₱4,618,000
Job Description

We are seeking a Patient Liaison Specialist to join our team. As a Patient Liaison Specialist, you will be responsible for providing exceptional customer service and support to patients.

You will respond promptly and professionally to patient inquiries via phone, email, online forms, and other communication channels. You will provide clear and compassionate information about our services, addressing questions and concerns with empathy.

You will manage incoming patient leads and conduct timely follow-ups to maximise engagement and conversion. You will also reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.

You will accurately record and update all interactions in our lead management system. You will track, analyse, and report on patient conversion rates and relevant performance metrics.

You will schedule initial consultations and follow-up appointments, ensuring coordination with our clinic staff and healthcare professionals.

You will handle payment transactions, provide transparent pricing information, and guide patients through payment options.

You will follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.

You will maintain a disciplined and efficient approach to daily tasks and workflows.

You will deliver exceptional customer service and uphold a patient-first experience at every touchpoint.

You will address complaints or issues with professionalism, escalating complex matters when required.

You will perform additional clinic support and administrative tasks as needed.

Required Skills and Qualifications
  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures, scripts, and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.
Benefits
  • Work from home opportunity.
  • Monday to Friday 9:00 AM - 6:00 PM PHT (adjustments will be made for AU daylight saving time).
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive HMO and government-mandated benefits.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture.
  • Dedicated managers focused on your growth and success.
Others

We are a Managed Service Provider (MSP) centered on people and their success. We offer a people-first culture where you're valued, not just counted. If you're passionate about delivering exceptional customer service and supporting patients, we encourage you to apply for this exciting opportunity.

  • Patient Financial Liaison

    2 days ago

    Manila, National Capital Region, Philippines beBeePatient Full time $40,000 - $60,000

    Job Title: Financial Patient Liaison">">The Financial Patient Liaison is a vital role that requires strong communication skills, attention to detail and the ability to work collaboratively within a healthcare team.">This position involves proactively reaching out to patients to review their financial obligations and discuss payment options.">The ideal...

  • Patient Financial Liaison Position

    1 day ago

    Manila, National Capital Region, Philippines beBeeFinancial Full time ₱600,000 - ₱800,000

    Job Title: Financial Services LiaisonThe role of a Patient Financial Outreach Representative plays a pivotal part in ensuring patients are informed about their financial responsibilities prior to appointments and that all financial communications are accurately documented.This position requires excellent communication skills, a strong sense of...

  • Patient Engagement Liaison

    1 week ago

    Manila, National Capital Region, Philippines beBeePatientEngagement Full time $60,000 - $80,000

    **Job Description**The patient engagement specialist role plays a critical part in bridging the gap between healthcare providers and patients. This position requires exceptional communication skills, empathy, and the ability to build rapport with individuals from diverse backgrounds.The ideal candidate will possess strong analytical skills, be...

  • Medical Case Liaison Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeCaseManagement Full time $40,000 - $60,000

    Job Overview:We are seeking a detail-oriented and organized Medical Case Liaison Specialist to serve as the primary point of contact for med-legal cases.Main Responsibilities:Serve as the liaison between patients, attorneys, and medical providers following auto-related personal injury accidents.Communicate regularly with attorneys, law offices, and case...

  • Healthcare Liaison

    1 day ago

    Manila, National Capital Region, Philippines beBeeLiaison Full time ₱2,848,325 - ₱4,522,449

    Job Title: Healthcare LiaisonThe Opportunity:We are seeking a skilled healthcare liaison to serve as the primary point of contact between patients and caregivers.This role requires strong communication, organizational, and problem-solving skills to ensure seamless care delivery.Key Responsibilities:Responsibilities may include additional tasks as required by...

  • Compassionate Healthcare Liaison Wanted

    1 day ago

    Manila, National Capital Region, Philippines beBeeCaregiver Full time $90,000 - $110,000

    Job Title:Healthcare LiaisonJob Description:The primary function of this role is to serve as a liaison between patients and caregivers, ensuring the delivery of high-quality continuous care.This position requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict...

  • Medical Liaison Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeMedicine Full time ₱45,000 - ₱70,000

    Job DescriptionA Medical Services Liaison plays a pivotal role in facilitating patient communication and resolving their queries. By actively listening to patients, they identify their needs and coordinate information between patients, family members, medical personnel, and administrative staff.Main Responsibilities:Process incoming calls according to...

  • Patient Care Liaison Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeInsurance Full time $45,000 - $63,000

    Job OpportunityThis role offers a chance to support patients at the beginning of their care journey. As part of a dynamic team, you will play a vital role in building and strengthening families.Key ResponsibilitiesYou will process new patient referrals, verify insurance eligibility, and maintain accurate referral logs.You will upload, track, and organize...

  • Patient Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeePatientSupport Full time ₱250,000 - ₱350,000

    Job SummaryWe are seeking a skilled Patient Support Specialist to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.The Patient Support Specialist will be responsible for providing exceptional customer service to patients, answering their questions and resolving any issues they may...

  • Patient Contact Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time $40,000 - $62,000

    Job Title: Patient Contact SpecialistIn this challenging and rewarding role, you will be the primary point of contact for patients calling our service. Your main responsibility will be to provide exceptional customer service by gathering patient information and coordinating appointments with healthcare professionals.