Patient Care Specialist

4 days ago

Manila, National Capital Region, Philippines beBeePatientCare Full time $60,000 - $80,000
Job Description:

We are seeking a highly skilled and organized individual to support our healthcare clients in providing exceptional patient care. As a Patient Care Coordinator, you will play a vital role in ensuring seamless communication between patients and providers.

This is an excellent opportunity for someone with strong organizational skills, excellent communication abilities, and a genuine passion for delivering outstanding patient care.


Key Responsibilities:
  • Answer incoming calls promptly and professionally.
  • Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
  • Respond to patient text messages and emails with accurate and timely information.
  • Return patient phone messages through the answering service to ensure all inquiries are addressed.
  • Schedule and reschedule patient appointments according to provider availability; call patients who no-showed to reschedule and re-engage them; manage the triage process by routing calls to the correct departments or staff; assist in creating new patient referrals and coordinate with patients to complete scheduling.
  • Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation; maintain and update patient records by mirroring data between systems; ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
  • Multitask across phone, email, and text communication while maintaining a high level of service; follow up on pending authorizations, lab results, or documentation as directed by the provider or practice; support the team with other administrative or patient-related tasks as needed.

Qualifications:
  • Proven experience in a healthcare setting (patient coordination or similar role preferred).
  • Excellent English communication skills (both written and verbal).
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Familiarity with electronic health record (EHR) systems (preferred but not required; training provided).
  • Proficiency with office software, email systems, and document management.
  • High attention to detail and accuracy when handling sensitive patient data.
  • Ability to work U.S. business hours and coordinate with a remote team.

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