Capability Development Head

2 weeks ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

Job Title: Capability Development Head

About the Role

  • We are seeking a seasoned Capability Development Head to develop and implement comprehensive learning strategies that drive business growth and enhance employee capabilities.

Key Responsibilities

  • Develop and implement learning strategies to improve people capability, collaborating with senior leadership and cross-functional teams to align training activities with organizational goals.
  • Drive root cause analysis, develop, implement, and deliver key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.

Requirements

  • At least 8-10 years of relevant work experience.
  • At least 3-5 years working in a Training Manager/Sr. Training Manager role within a BPO industry environment.
  • Preferred experience in Insurance Domain, Customer Service/Sales Experience within BPO industry environment.


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