Technical Operations Specialist

3 days ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $85,000
Technical Support Expert

We are seeking a skilled Technical Support Expert to join our team. As a key member of our support team, you will play a vital role in ensuring smooth operations and timely resolution of technical issues.

Key Responsibilities
  • Respond to and resolve escalated technical issues from Tier 1 Support.
  • Assist with critical incidents escalated from Incident Management.
  • Help customers with configuration issues and questions.
  • Maintain monitoring and alerting to prevent disruptions.
  • Collaborate with other support teams and developers to resolve complex challenges.
  • Train and mentor Tier 1 Support staff.
  • Create documentation and runbooks for repetitive issues.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Experience in production/application support.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL, JQL, and LookML.
  • Experience with tools like New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools like Postman and VS Code.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a fast-paced environment.
Preferred Qualifications
  • Knowledge of cloud-based services like AWS.
  • Experience with RESTful JSON services.
About Us

Our company is a leading provider of design and marketing solutions to small businesses worldwide. We value diversity, equity, and inclusion and strive to create a workplace that is fair, respectful, and inclusive.

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