Automotive Technical Specialist

1 day ago

Marikina City, National Capital Region, Philippines beBeeAutomotive Full time ₱450,000 - ₱550,000
Automotive Technical Specialist

We seek a highly skilled Automotive Technical Specialist to join our team. This individual will play a critical role in providing expert support to automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

This specialist combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction for domestic automotive dealers.

Key Responsibilities:
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using a company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Requirements:
  • Education: A 2-4 year degree in Automotive Technology is preferred, or equivalent job experience.
  • Certifications: State or ASE certification is required.
  • Experience: A minimum of 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable).
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies is a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

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