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Business Process Optimization Specialist

1 week ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time
About the Opportunity

Join Optum, a UnitedHealth Group Company, and take your career to the next level. As a Business Process Optimization Specialist, you will play a critical role in streamlining our compensation and payroll processes.

Key Responsibilities:

  • Administer variable compensation programs and process payroll month over month
  • Field and resolve employee, supervisor, and manager inquiries (tickets)
  • Create modeling and data analysis using various systems and data sources
  • Complete recurring & ad hoc manual tasks for processes not systematically automated
  • Perform validation and data quality checks on both data imports and exports, research any data inconsistencies, perform root cause analysis, and complete full reconciliation to guarantee accuracy
  • Use technical skills to understand Varicent ICM system configuration and process plan design changes and implementations
  • Suggest and test Varicent ICM system enhancements & process automations
  • Lead phone/web-based interactions with Leadership - influence decision making via data informed recommendations
  • Interact with employees, Supervisors, and Managers to explain and assist in the understanding of variable compensation plans, their application, calculation, and relevant policies and procedures
  • Review monthly results/payments, confirm calculations by reconciling data to source systems, and resolve issues as needed
  • Produce Ad-hoc analyses for various business partners and internal clients
  • Conduct variable compensation support through education and training
  • Understand multiple internal areas of business (Ops, Finance, Human Resources, Total Rewards, etc.) to research, analyze, and resolve potential issues
  • Coordinate and complete additional projects as requested
  • Support ICM systems migration by writing test cases and conducting UAT
  • Monitor incentive plan health/performance, alert clients of outliers, and propose remediation recommendations
  • Collaborate with consultants to address/enhance internal compensation programs/policies (e.g., incentive plan design, best-practice research, project support)
  • Provide project management/support for Compensation-related programs/policies
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.
Requirements
  • Bachelor's degree or equivalent (Human Resources or Business Management preferred)
  • 2+ years of HR experience (Compensation, Payroll, or Employee Relations domains)
  • 2+ years of business experience with the ability to design and build moderately complex business/analytical models and the ability to effectively communicate analyses and/or recommendations with stakeholders
  • Proficient with a variety of software, including Microsoft Office programs (Excel proficiency)
  • Proven exceptional written and verbal communication skills
About Our Benefits
  • Market Total Rewards Package
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits