Business Process Optimization Specialist
4 days ago
Business Process Optimization Specialist
In this pivotal role, you'll drive performance through regular feedback and coaching, manage day-to-day operations, and ensure that our service levels consistently align with client expectations.
About the Position:
This is an exciting opportunity for someone looking to develop their leadership skills in a growth-oriented environment. You will play a key part in driving operational excellence, managing escalations, and collaborating with clients to deliver exceptional results.
Responsibilities:
- Drive team performance in line with contractual KRAs and ensure high-quality outcomes.
- Regularly monitor critical metrics such as Customer Satisfaction (CSAT), Average Handle Time (AHT), and Quality Scores, and use feedback to coach team members toward improvement.
- Lead by example by fostering a positive, results-oriented work environment and promoting best practices.
- Take ownership of change management and ensure clear communication of system outages or issues to all relevant stakeholders.
Requirements:
- Must have completed at least 2 years at the college level or possess a degree.
- Minimum of 2 years in a Team Leader role, managing a team of 15-20 members.
- At least 5 years of work experience in Revenue Cycle Management (Registration, Claims Edit, Charge Review, Retro Reviews).
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