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Business Process Optimization Specialist

2 weeks ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time
Job Description

As a Business Process Optimization Specialist at Optum, a UnitedHealth Group Company, you will play a key role in the support and administration of our variable compensation program for India and Philippine based employees. Your primary responsibilities will include:

  • Administering variable compensation programs and processing payroll month over month.
  • Fielding and resolving employee, supervisor, and manager inquiries (tickets).
  • Creating modeling and data analysis using various systems and data sources.
  • Completing recurring and ad hoc manual tasks for processes not systematically automated.
  • Performing validation and data quality checks on both data imports and exports, researching any data inconsistencies, performing root cause analysis, and completing full reconciliation to guarantee accuracy.
  • Utilizing technical skills to understand Varicent ICM system configuration and process plan design changes and implementations.
  • Suggesting and testing Varicent ICM system enhancements and process automations.
  • Leading phone/web-based interactions with Leadership - influencing decision making via data-informed recommendations.
  • Interacting with employees, supervisors, and managers to explain and assist in understanding variable compensation plans, their application, calculation, and relevant policies and procedures.
  • Reviewing monthly results/payments, confirming calculations by reconciling data to source systems, and resolving issues as needed.
  • Producing ad-hoc analyses for various business partners and internal clients.
  • Conducting variable compensation support through education and training.
  • Understanding multiple internal areas of business (Ops, Finance, Human Resources, Total Rewards, etc.) to research, analyze, and resolve potential issues.
  • Coordinating and completing additional projects as requested.
  • Supporting ICM systems migration by writing test cases and conducting UAT.
  • Monitoring incentive plan health/performance, alerting clients of outliers, and proposing remediation recommendations.
  • Collaborating with consultants to address/enhance internal compensation programs/policies (e.g., incentive plan design, best-practice research, project support).
  • Providing project management/support for Compensation-related programs/policies.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree or equivalent (Human Resources or Business Management preferred).
  • 2+ years of HR experience (Compensation, Payroll, or Employee Relations domains).
  • 2+ years of business experience with the ability to design and build moderately complex business/analytical models and effectively communicate analyses and/or recommendations with stakeholders.
  • Proficient with a variety of software, including Microsoft Office programs (Excel proficiency).
  • Proven exceptional written and verbal communication skills.