Customer Service and Product Troubleshooting Expert

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱7,087,200 - ₱9,986,800

About Customer Support and Product Troubleshooting

Job Description

We are seeking a skilled professional to provide exceptional customer service and product support. As a member of our team, you will play a critical role in ensuring customer satisfaction and effective problem resolution.

This is a temporary position with the potential to turn into a full-time role, covering for an employee on leave until the end of the year. Your expertise will help us maintain exceptional service levels.

About You
  • You possess strong communication skills, enabling you to interact effectively with customers and team members.
  • You have a knack for diagnosing and resolving issues swiftly and accurately.
  • You demonstrate empathy and patience, understanding customer concerns and providing thoughtful, effective solutions.
Responsibilities
  • Customer Support: Provide excellent customer service by addressing inquiries and resolving issues.
  • Product Troubleshooting: Assist customers with technical problems, offering solutions and guidance.
  • Cross-Functional Interaction: Collaborate with other teams within the company to ensure comprehensive problem resolution and customer satisfaction.
Qualifications
  • Strong experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
  • Any relevant certifications in customer service or technical support.
Benefits
  • Competitive compensation.
  • SSS, HDMF/Pag-IBIG fund.
  • 13th month pay.
  • Annual salary increases based on performance.
  • Medical and life insurance coverage from your second month.
  • Monthly utility stipend for remote work.
  • Leave credits for vacation and travel.
  • Additional pay for night shifts.
  • Access to online training resources.
  • Opportunity to work from home with provided equipment.
  • Vibrant team environment for company events and seasonal celebrations.
  • Social media and entertainment facilities access.
  • Professional growth opportunities in a supportive environment.

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