Senior Customer Engagement Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱45,000 - ₱50,000
Customer Experience Expert

We are seeking a dedicated and passionate Customer Experience Expert to deliver exceptional customer service across various channels, embodying our core values and brand ethos. This role involves addressing inquiries about our products, memberships, subscription, and overall business while fostering a positive brand perception.

  • Provide outstanding customer support through timely and accurate responses to ensure all interactions are approachable, optimistic, considerate, and efficient.
  • Be the go-to resource for customers, offering guidance and support to enhance their overall experience.
  • Serve as a dedicated expert for customers with memberships and subscriptions, ensuring they receive personalized assistance and proactive solutions to prevent churn.
  • Implement effective retention strategies and execute plans to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions and experiences.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  • Work closely with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.

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