Current jobs related to Customer Service Excellence Associate - Manila, National Capital Region - MERALCO

  • Customer Service Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Lewis Glanz Consulting Full time

    Customer Service Associate• At least high school diploma with 6 months of customer service experience• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge Location: Pasay, Quezon City, Manila, Baguio, ClarkSetup: Onsite (Rotating Shift)Job Type: Full Time

  • Process Excellence Associate

    6 hours ago

    Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

    Why Join Our Team?We offer a dynamic and supportive work environment where you can grow your skills and career. As a Quality Assurance Staff, you will have the opportunity to work with a talented team, develop new skills, and contribute to the success of our organization.Your Key Responsibilities:Conduct regular audits to assess compliance with guidelines...

  • Associate Customer Service Specialist

    1 day ago

    Manila, National Capital Region, Philippines Smartpark Systems Solutions, Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Smartpark Systems Solutions, Inc.The successful candidate will be responsible for managing customer communication, welcoming visitors, and maintaining a clean and organized workspace. This role requires excellent customer service skills,...

  • Customer Service Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Total Shape Full time

    Job Summary: We're offering a competitive salary of $1,000 to $1,500 a month for our next Customer Service AssociateWe're looking for someone helpful and professional who can give our customers the best service and support possible. You'll be the first one our customers reach out to, and you'll take care of all their questions and complaints with a smile and...

  • Insurance Service Excellence Associate

    6 hours ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    About the Opportunity">As an Insurance Service Excellence Associate at MicroSourcing, you will play a vital role in delivering exceptional service to clients and driving business growth.You will process complex insurance tasks, analyze problems, and develop procedures to enhance customer experience and meet business objectives.Your responsibilities will...

  • Global Operations Excellence Associate

    1 day ago

    Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

    Job Description:The Global Operations Excellence Associate role at RCL REGIONAL OPERATING HEADQUARTERS is responsible for overseeing the onboarding process of Management, Specialty, and Marine positions. This includes ensuring timely and customer-focused service to crew members and internal customers, as well as ensuring compliance with regulatory...

  • Customer Support Associate

    3 days ago

    Manila, National Capital Region, Philippines Pilipinas Teleserv Inc. Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Pilipinas Teleserv Inc.This is a full-time position that requires excellent communication and problem-solving skills. As a Customer Support Associate, you will be responsible for providing top-notch support to customers via phone, email, and...

  • Customer Service Liaison

    5 hours ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service Philippines, Inc. This role involves interacting with customers to provide information and assistance on our client's products and services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Create and manage...

  • Global Service Excellence Associate

    6 hours ago

    Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

    Citigroup Business Process Solutions Pte. Ltd. offers a comprehensive training program to help our Customer Solutions Officers develop their skills and knowledge. Our team provides world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience.The Customer Solutions Officer role involves handling customer...

  • Customer Engagement Associate

    18 hours ago

    Manila, National Capital Region, Philippines Transpacific Distributors Inc. Full time

    At Transpacific Distributors Inc., we are seeking a Customer Engagement Associate to join our team. As a key member of our sales force, your primary responsibility will be to engage with customers in retail settings and promote products that meet their needs.As a Customer Engagement Associate, you will have the opportunity to provide product information,...

  • Service Operations Associate

    6 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Satellite Office is committed to delivering exceptional customer experiences, and we're seeking a skilled Service Operations Associate to join our team!We're looking for an individual with a strong interest in customer service and a passion for delivering outstanding results. As a Service Operations Associate, you will be responsible for providing expert...

  • Customer Service Representative

    10 hours ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • IT Service Excellence Leader

    5 hours ago

    Manila, National Capital Region, Philippines Manpower Philippines Full time

    Are you passionate about delivering excellent service? Do you have experience in IT Service Management? We are seeking a talented IT Service Excellence Leader to join our team at Manpower Philippines.About the Role:This is an exciting opportunity to work with a dynamic team, leveraging your skills and expertise to drive business growth and success.Key...

  • Customer Service Excellence Representative

    3 days ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    About Globe TelecomWe aim to create a wonderful world for our people, business, and nation by unifying individuals who believe they can make a difference.Job Summary:The selected candidate will play a pivotal role in assisting customers' digital journey through face-to-face digital user assistance or education.Responsibilities and Qualifications:Assist...

  • Sales and Customer Support Associate

    3 days ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for a Sales and Customer Support Associate who is proficient in sales and customer support principles. As a Sales and Customer Support Associate, you will be responsible for handling customer inquiries and resolving issues related to products or services.Responsibilities:Respond to customer inquiries and concerns via phone,...

  • HR Service Delivery Associate

    10 hours ago

    Manila, National Capital Region, Philippines BIPO Service Philippines Inc. Full time

    The HR Service Delivery Associate - PAYROLL position involves managing small to large HR projects.This position requires significant attention to detail and the ability to manage multiple tasks with geographicallyseparated teams.Responsibilities:Assist and perform end-to-end global mobility activities and lead projects in compliance with established...

  • Customer Service Coach

    2 days ago

    Manila, National Capital Region, Philippines Empower Enterprise Philippines, Inc. Full time

    Elevate your career by joining our team as a Customer Service Coach. In this role, you will play a crucial part in helping our customers achieve financial freedom and improving their overall experience with our company.We offer a unique opportunity to work in a dynamic and supportive environment where you can grow professionally and personally. Our...

  • Customer Service Associate

    3 days ago

    Manila, National Capital Region, Philippines ACCPRO International Full time

    Job SummaryAt ACCPRO International, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch customer service in a fast-paced environment.The Customer Service Department is responsible for assisting members with...

  • customer care associate

    3 days ago

    Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time

    Join to apply for the CUSTOMER CARE ASSOCIATE role at Bank of the Philippine Islands (BPI)The Customer Management Associate is responsible for managing and resolving complex customer complaints, requests, and inquiries that have been escalated to the Bank's regulators, Senior Management, or internal units requiring special handling and business...

  • Logistics Customer Service Manager

    3 days ago

    Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

    About The Job">We're seeking a skilled Logistics Customer Service Manager to join our team! As a key member of our logistics team, you will be responsible for managing a team of customer support associates, ensuring exceptional customer service, and driving business results.">Main Responsibilities:">">Manage and develop a team of 20+ associates, responsible...

Customer Service Excellence Associate

2 weeks ago

Manila, National Capital Region, Philippines MERALCO Full time

**Role Description:**

The Customer Service Excellence Associate focuses on delivering exceptional customer experiences through strategic initiatives. Key responsibilities include developing and implementing training programs, creating resources, and recommending process enhancements.

This role involves collaborating with teams to design and facilitate training sessions, manage audit activities for walk-in channels, and publish reports with actionable insights.

  • Develops and implements Quality Management Program activities tailored to walk-in channels.
  • Conducts regular audits, including validation, calibration, and coaching sessions.
  • Publishes audit reports for walk-in channels, highlighting recommendations for corrective and proactive approaches.
  • Facilitates calibration and coaching sessions as needed.
  • Recommends meaningful strategies for quality improvement.

**Essential Qualifications:**

  • Bachelor's degree holder in Management Science, Management, Statistics, Mathematics, or equivalent.
  • Knowledge in Quality Management tools and techniques.
  • 3 to 5 years of experience in a QA role.
  • Strong analytical and problem-solving skills, with keen attention to detail.