Global Operations Excellence Associate

4 days ago


Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time
Job Description:

The Global Operations Excellence Associate role at RCL REGIONAL OPERATING HEADQUARTERS is responsible for overseeing the onboarding process of Management, Specialty, and Marine positions. This includes ensuring timely and customer-focused service to crew members and internal customers, as well as ensuring compliance with regulatory policies.

  1. Provides exceptional support to crew members in the onboarding process.
  2. Liaises with various teams to meet hiring and scheduling requirements.
  3. Ensures compliance with company policies and regulations.

Key Responsibilities:
The Global Operations Excellence Associate will perform the following tasks:

  • Provide timely and efficient support to crew members during the onboarding process.
  • Liaise with Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources, and RCM Manila teams to ensure smooth onboarding.
  • Ensure that all onboarding-related situations are resolved promptly and escalated to the Operations Supervisor as necessary.

Educational Requirements:
A Bachelor's degree in human resources, hospitality management, business administration, or a related field from an accredited college or university is preferred.



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