Operations Efficiency Manager
4 days ago
We are seeking a highly skilled Operations Efficiency Manager to join our team at EastWest Bank.
About the RoleThis is a challenging opportunity for a results-driven professional to drive process improvements, streamline operations, and enhance customer satisfaction. As an Operations Efficiency Manager, you will be responsible for identifying areas of improvement, developing and implementing process changes, and ensuring compliance with bank guidelines.
Main Responsibilities:- Process Optimization: Evaluate existing processes, identify inefficiencies, and develop strategies to improve operational efficiency, reduce headcount, and shorten turnaround times.
- Policies and Procedures Management: Review, create, and revise policies, manuals, and forms to ensure alignment with bank policies and external regulations, addressing concerns, recommending improvements, and maintaining a centralized repository.
- Research and Analysis: Conduct research on the latest business practices and theories to apply them to EastWest Bank, preparing status and SLA tracking reports, and supporting the identification of training and development needs for the team.
To succeed in this role, you will need:
- A college graduate degree in Business, Management, Accounting, Industrial Engineering, or a related field.
- Advanced degrees and professional qualifications/certifications are a plus.
- Actual exposure in Banking Operations, Branch and Head Office Operations, Systems and Methods, Internal Audit, Risk Management, and Compliance.
- Proven ability to develop, document, and maintain operational policies and procedures, including process flows and metric standards.
- Formal Process Re-engineering and Management training and experience or Lean Six Sigma certification is an advantage.
The estimated salary range for this position is PHP 80,000 - 120,000 per month, depending on qualifications and experience.
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