Customer Service Liaison

7 days ago

Sorsogon, Bicol, Philippines beBeeConcierge Full time ₱800,000 - ₱1,500,000
Job Description:

We are seeking a highly skilled and organized professional to join our team as a Customer Support Concierge. As the first point of contact for customers, you will be responsible for greeting customers in the lobby, routing them to a team member, answering video calls, chats, and rerouting customers to team members.

The ideal candidate will have excellent communication skills, be able to work efficiently in a fast-paced environment, and possess strong time management and prioritization skills. You will also be responsible for educating customers on the chat/zoom support functions, creating best practices on waiting room etiquette, and maintaining a great zoom room environment.

In this role, you will work closely with managers and customer support reps to connect customers on zoom, provide feedback to the leadership team to improve customer experience, and facilitate urgent escalations by working with managers and senior specialists.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service, is comfortable working in a high-performance environment, and is committed to building lasting relationships with customers.

Required Skills and Qualifications:

  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role
  • Knowledge of online calendars and scheduling (i.e. Google Calendar)
  • Excellent phone, email, and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
  • Knowledge of HighLevel products and services preferred
  • Intermediate MAC computer skills including use of multiple monitors and applications
  • Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc

Benefits:

This role offers a range of benefits, including the opportunity to work from home, a quiet workspace with little to no distractions, and reliable high-speed internet/Wi-fi connection at home.

Others:

As a Customer Support Concierge, you will have the opportunity to work with a global community of users, collaborate with a talented team of professionals, and contribute to the growth and success of our organization.

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