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Operational Excellence Specialist

2 weeks ago


Manila, National Capital Region, Philippines Emma – The Sleep Company Full time
About the Role

We're looking for a talented BPO Manager to join our team at Emma – The Sleep Company. As a key member of our organization, you'll drive business growth, improve operational efficiency, and enhance customer satisfaction.

Key Responsibilities
  • Develop and Implement Business Strategies: Create and execute plans to drive business growth, improve operational efficiency, and enhance customer satisfaction.
  • Manage External Partnerships: Foster strong relationships with vendors and suppliers to ensure alignment with company objectives.
  • Optimize Processes: Analyze and improve current processes to increase productivity, reduce costs, and enhance overall performance.
  • Lead Cross-Functional Teams: Collaborate with various departments to drive projects forward, resolve issues, and achieve common goals.

This role requires a unique blend of technical expertise, leadership abilities, and excellent communication skills.

Requirements
  • Business Acumen: Ability to develop and implement business strategies that drive growth and improvement.
  • Leadership Experience: Proven track record of leading cross-functional teams and managing vendor relationships.
  • Analytical Skills: Strong analytical skills for data analysis and reporting, with experience in process optimization and quality assurance.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.