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Operational Excellence Specialist
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We're looking for a talented BPO Manager to join our team at Emma – The Sleep Company. As a key member of our organization, you'll drive business growth, improve operational efficiency, and enhance customer satisfaction.
Key Responsibilities- Develop and Implement Business Strategies: Create and execute plans to drive business growth, improve operational efficiency, and enhance customer satisfaction.
- Manage External Partnerships: Foster strong relationships with vendors and suppliers to ensure alignment with company objectives.
- Optimize Processes: Analyze and improve current processes to increase productivity, reduce costs, and enhance overall performance.
- Lead Cross-Functional Teams: Collaborate with various departments to drive projects forward, resolve issues, and achieve common goals.
This role requires a unique blend of technical expertise, leadership abilities, and excellent communication skills.
Requirements- Business Acumen: Ability to develop and implement business strategies that drive growth and improvement.
- Leadership Experience: Proven track record of leading cross-functional teams and managing vendor relationships.
- Analytical Skills: Strong analytical skills for data analysis and reporting, with experience in process optimization and quality assurance.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.